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A web discussion allows you or your customers to post discussion topics or responses to discussion topics through an internet browser.
While there are many uses for a tool like this a few examples are:
1. Customer specific discussion forum. In this environment you and your customers can communicate with each other one on one. It is available 24 hours a day, 365 days a year and provides both you and your customers with a convenient mechanism to post information and requests.
2. Frequently asked questions. In this environment you could have a resource where you could post answers to frequently asked questions on your products or services. Here you could have instructions on how to assemble your products, assembly diagrams, parts lists or customer contact phone numbers listed on a product by product basis.
Click here to see a Web Discussion example. |
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